Return and Refund Policy
Last Updated: [Date]
Thank you for shopping with [Business Name]. We want you to be satisfied with your purchase. If you are not completely happy, we're here to help.
Returns
- Items may be returned within [X] days of the delivery date.
- To be eligible for a return, the item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
- Accompanied by proof of purchase or order confirmation.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software or digital products
- Personalized or custom-made items
- Perishable goods (if applicable)
- Sale or clearance items (if applicable)
Refunds
- Once we receive and inspect your returned item, we will notify you of the status of your refund.
- If approved, the refund will be processed to your original payment method within [5–10] business days.
- Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We replace items only if they are defective, damaged, or incorrect. Please contact us within [X] days of receiving your order to request an exchange.
Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- We recommend using a trackable shipping service.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within [X] days of delivery with photos of the issue.
Contact Us
For return or refund requests, contact us at:
- Email: [your@email.com]
- Phone: [Phone Number]
- Address: [Business Address]